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Our Newsletter


Shipping & Returns

 


Shipping Information:

 

Orders paid by 1:00PM during our business hours are usually shipped the same day. Orders that are placed during holidays, weekends and non-business hours will be shipped in the following business day.

Free delivery do not means door to door service. If receiver address out of CBD area, Receiver may have to pick up from the local courier depots.

  

All orders with over $100 in value are shipped with tracking and insurance prepaid for your peace of mind. A tracking number will be forwarded to you after your order is shipped. In the unlikely event that you don't receive a tracking number within 2 business days, please contact us.

  

Orders are subject to product availability. We strive to maintain an accurate inventory record on our web-site and fill all the paid orders. Should an item be sold out or due to other reasons became un-shippable, a full refund will be sent back to you within two business days, unless you tell us to keep the credit in your account.

 

 

Cancellation:

 

 

 

A full refund will be given if cancellation notice is received before your order leaves our warehouse. Since we are always trying to ship out the item within one business day, the best way to stop our shipping process is to give us a call for an immediate cancellation and you will receive a cancellation confirm number. We are not responsible for orders shipped to you that claim to be cancelled but lack of a confirmation number.

 

 

 

Warranty Service:

 

 

 

All products purchased on this website come with a 1 year limited warranty unless otherwise stated. We will repair or replace with a similar serviced unit or a new unit free of charge. Customers must arrange and pay for shipping the unit to our warehouse. After repairs are complete or a replacement unit is found, we will pay for shipping the unit to the customer. Warranty is valid as long as: (1) Item is under normal use and within the item's specified working environment; (2) No physical damage; (3) No alterations made to the item.

Warranty does not cover damage to other equipment used in conjunction with our products.

Solar pumps warranty do not cover helical screw rotor. 

Please check all deliveries from us as soon as you receive them and report any damaged or missing items within 7 days of delivery.

Any DOA (dead on arrival ) should be reported within 14 days.   

Warranty on the replacement unit will be valid either for the remaining warranty length of the original unit, or 3 months, whichever is longer.

Solar Panels warranty:

25 Years 80% Power output Warranty.
12 Years 90% Power output Warranty.
12 Years Material $ Workmanship Warranty.

 Qualifications & Certifications: IEC61215,IEC 61730,CE, IEC 62804 )PID Free), UL 1703,J_PEC, PV CYCLE, IEC/EN 61701, IEC62716.

Returns:

 

Returns may be accepted for a full refund, excluding shipping and handling charge, only if the returned item is unopened or unused; Items that have been opened or used will be charged a minimum 20% restocking fee.  All returns can only be accepted within 15 calendar days from the date that the item is received, absolutely no returns after 15 days.  Customer is responsible for arranging and paying the shipping fees for the return. Shipping, handling and insurance charge will not be refunded. For items shipped with "free shipping" offers, we will charge back the real shipping cost prior to calculating your total refund.